One of the motor doesn't work.

If one of the motors isn't working well, please do a quick motor test as the video. Video of motor test:  https://www.youtube.com/watch?v=RmlRqBm2gt8

(This test is a must and it's helpful, you must to turn off the skateboard when you are ready to do this test)

Please record the performance of the motor during the test, and send us videos of  motor performance before and after swapping

Please send us videos of  motor performance before and after swapping

( We need these videos as proof )

After swapping the cable, we will have three results,

1. same motor not work

You need a new motor.

2. another motor not work

You need a new ESC.

3. Two motors both not working

Please check the cable, it is not connected in the right way.

Jul 23, 2020