We will refund when:
- We can help to cancel your order and refund your payment if your order hasn't been shipped. How to know if your order was shipped or not?
Contact our support team with your order number so we can know your order status, click here.
Once your order was canceled successfully, we will refund you within 7 business days.
- Your order is detected as an account with high risk.
In this case, we will cancel your order and refund you automatically, we will suggest you place a new order and make sure your order billing address is the same as your card billing address. You can also try to pay with another credit card or pay by PayPal.
- We can't ship to your shipping address
We will email you if your shipping address is short of necessary information, and then order would be temporarily held up, you would neet to contact us by replying this email with another valid information.
We can't refund when:
- We don't refund after your order has shipped out.
- We don't refund when there is an issue with the product you received, rather we fix the board in accordance with our warranty and send you free replacement parts (in certain cases you might need to cover the shipping cost for it).
- We don't accept returns.